Refund policy
🇺🇸 🛡️ Return & Refund Policy – Potchi™
At Potchi™, your satisfaction is extremely important to us.
We aim to provide a clear and fair policy that ensures a great shopping experience while maintaining the quality of our products.
📦 Return Eligibility
To be eligible for a return or refund, the following conditions must be met:
• The product must be unused and in its original condition
• The item must not show signs of misuse, improper handling, or accidental damage
• Proof of purchase is required
⏰ Important Notice (14-Day Reporting Period)
We recommend inspecting your order as soon as it arrives.
If your product arrives damaged, defective, incorrect, or if you wish to request a return, please contact us within 14 days of delivery.
👉 Requests submitted after this period may not be eligible for review.
📧 Contact: potchi.store@outlook.com
🔧 Resolution Period (30 Days)
Once your request has been submitted within the 14-day reporting period and approved by our team, you will have up to 30 days from the delivery date to complete the return or resolution process.
Depending on the situation, we may offer:
• A replacement item
• A refund
• An alternative solution
🚚 Shipping Costs
Change of Mind
• Customers are responsible for return shipping costs.
Damaged, Defective, or Incorrect Product
• Potchi™ will cover the shipping costs and provide a replacement or refund when applicable.
🚨 Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 14 days and include:
• Clear photos of the product
• Photos of the packaging
• Your order number
👉 This helps us process your request more quickly.
❌ Non-Returnable Items
Returns and refunds may not be accepted in the following cases:
• Products that have been used or intentionally damaged
• Normal wear and tear from regular use
• Returns submitted without prior contact
• Final sale or clearance items (if applicable)
💰 Refunds
Once approved and processed, refunds will be issued to the original payment method used for the purchase.
Please allow up to 10 business days for the refund to appear, depending on your payment provider.
If you have not received your refund after this period, please contact us:
🛡️ Our 30-Day Money-Back Guarantee
Every Potchi™ order is protected by our 30-Day Money-Back Guarantee.
To qualify, customers must contact us within 14 days of delivery. Once approved, we will work with you to complete the refund, replacement, or resolution process within the 30-day guarantee period.
If there's ever a problem with your order, simply contact us — we'll do our best to make it right.